Shipping policy
Shipping Policy
Soul on Fire Candles
At Soul on Fire Candles, every order is carefully prepared and packaged with love from our small business in Moranbah, Queensland.
Shipping Rates
We offer Australia-wide shipping, with postage calculated according to the shipping options available at checkout.
Our current shipping rates are:
- Standard Shipping: $15.95
- Express Shipping: $24.95
Shipping charges apply to all orders. We do not currently offer free shipping.
Processing Times
We aim to prepare and dispatch orders as quickly as possible. As a small business, processing times may vary during busy periods, product launches and public holidays.
Delivery Times
Estimated delivery times depend on your location and the shipping service selected.
Delivery estimates are provided as a guide only and may be affected by courier delays, public holidays or circumstances outside our control.
Fragrance Diffusers & Restricted Items
Certain fragrance products may be classified as dangerous goods due to their alcohol content or other ingredients.
These products may require specialised courier services and may not be eligible for express shipping.
Any applicable shipping restrictions or additional charges will be communicated before your order is finalised.
Damaged or Missing Orders
If your order arrives damaged, incorrect or does not arrive, please contact us so we can investigate and assist.
Email: info@soulonfirecandles.com
Please include your order number and relevant details, along with photographs where applicable.
Your rights under Australian Consumer Law remain unaffected.
Contact Us
For any shipping enquiries, please contact:
Soul on Fire Candles
Moranbah, Queensland, Australia
info@soulonfirecandles.com
Thank you for supporting our small business. ♡